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Privacy Policy

This Privacy Policy explains how BC Poker collects, uses, stores, shares, and protects personal information when you access our website, game client, and related services.

BC Poker is operated by Twocent Technology Limited, a company registered in Belize under company registration number 000041939, with its registered address at Sea Urchin Street, San Pedro, Ambergris Caye, Belize. BC Poker operates under License No. ALSI-202410011-FI1.

We are committed to handling personal information responsibly and in line with applicable privacy and data protection laws.

1. Legal Basis for Processing

We process personal data on one or more of the following legal bases:

  • Performance of a contract
    We use personal data to create and manage accounts, provide access to our services, and support gameplay, payments, and account functionality.
  • Legitimate interests
    We process data to improve the platform, protect users, prevent fraud, monitor security, and maintain service quality.
  • Consent
    Where required, we rely on user consent for specific types of processing, including certain marketing activities and cookie-related functions.
  • Legal obligations
    We process personal data where necessary to comply with regulatory, tax, anti-money laundering, and other legal requirements.

2. Information We Collect

We collect information that is necessary to operate the platform, protect accounts, process transactions, and provide support.

This may include:

  • Account information
    BC Poker ID, username, email address, account status
  • Contact information
    Full name, email address, phone number
  • Device information
    IP address, device ID, browser type, operating system
  • Financial information
    Payment methods, deposit and withdrawal records, transaction history
  • Location data
    Approximate or precise geolocation data where required for compliance or service delivery
  • Verification data
    Government-issued ID data and other KYC-related information when identity verification is required
  • Usage data
    Gameplay history, platform activity, browsing behavior, and interaction with our services
  • Fraud prevention data
    Device trust signals, suspicious activity monitoring, transaction analysis, and risk indicators
  • Cookie data
    Information collected through cookies and similar technologies
  • Marketing preferences
    Communication preferences and promotion-related settings

We do not collect or process sensitive personal data such as race, religion, or sexual orientation unless required by law and supported by explicit consent where applicable.

3. How We Use Personal Data

We use personal data to operate and improve BC Poker, including to:

  • create, manage, and secure user accounts
  • provide access to games, services, and platform features
  • process deposits, withdrawals, and other transactions
  • verify identity and support KYC procedures
  • prevent fraud, abuse, chargebacks, and unauthorized activity
  • respond to customer support requests
  • personalize user experience, recommendations, and platform features
  • manage promotions, rewards, VIP applications, and related campaigns
  • monitor service performance and improve product quality
  • enforce our Terms of Service and other platform rules
  • meet legal, regulatory, and tax obligations

4. Cookies and Similar Technologies

We use cookies and similar technologies to support essential site functions, improve performance, remember preferences, analyze usage, and deliver a smoother user experience.

Cookies may be used to:

  • keep sessions active
  • remember settings and preferences
  • understand how users interact with the platform
  • improve speed, stability, and usability
  • support marketing and promotional functions where permitted

You can manage cookie settings through your browser or device settings. Some cookies are necessary for the website and services to function properly.

5. International Data Transfers

BC Poker operates globally. As a result, personal data may be transferred to and processed in countries outside your country of residence, including countries with different data protection standards.

Where such transfers take place, we apply appropriate safeguards to protect personal data and to comply with applicable privacy laws.

6. Data Retention

We keep personal data only for as long as it is reasonably necessary for operational, legal, regulatory, security, and support purposes.

Typical retention periods include:

  • Account data
    Retained while the account remains active
  • Transaction records
    Retained for up to 7 years for regulatory, legal, and tax compliance
  • Marketing preferences
    Retained until the user opts out or updates communication settings
  • Fraud prevention and security data
    Retained for up to 5 years for monitoring, risk control, and investigation purposes

After applicable retention periods expire, data may be deleted, anonymized, or retained longer where required by law or where necessary to resolve disputes or enforce agreements.

7. Sharing and Disclosure of Data

We may share personal data where necessary to operate the platform, deliver services, meet legal requirements, or protect users and the business.

This may include sharing with:

  • affiliated companies within the BC Poker corporate group
  • payment processors and financial service providers
  • cloud hosting and infrastructure providers
  • KYC and verification partners
  • fraud prevention, cybersecurity, and risk monitoring providers
  • analytics, advertising, and affiliate service providers
  • regulatory bodies and public authorities where legally required
  • parties involved in mergers, acquisitions, restructuring, or similar business transactions

We do not sell or rent personal data to third parties for their own marketing purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • access the personal data we hold about you
  • request correction of inaccurate or incomplete information
  • request deletion of data where legally applicable
  • request restriction of certain types of processing
  • object to specific processing activities, including direct marketing
  • receive personal data in a structured format where portability rights apply
  • lodge a complaint with a relevant data protection authority

To exercise these rights, you may contact us through our official support channels.

9. Security Measures

We apply technical and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include:

  • SSL encryption for data in transit
  • multi-factor authentication for account protection
  • access control policies that limit access to authorized personnel
  • regular security reviews and third-party audits
  • incident response and breach notification procedures where required by law
  • internal security policies and staff training
  • compliance-focused security practices and recognized standards

No system can guarantee absolute security, but we work continuously to maintain a high level of protection for user information.

10. Direct Marketing and Opt-Out

We may use personal data to send promotional messages, product updates, and marketing communications where allowed by law.

Users can opt out at any time by:

  • clicking the unsubscribe link in marketing emails
  • updating communication preferences in account settings
  • contacting support through official channels

Opting out of marketing messages does not affect operational or service-related communications that are necessary for account access, security, or transaction handling.

11. Children’s Policy

BC Poker does not allow persons under the age of 18 to register for or use the platform.

If we become aware that personal data has been submitted by a minor, we will take reasonable steps to remove that information and restrict related access in line with applicable laws and platform rules.

12. Third-Party Services

Our services may rely on third-party providers for payments, analytics, verification, hosting, security, and operational support.

Where third-party services are involved, personal data may be processed to the extent necessary for those services to function properly. We expect such providers to handle data in accordance with legal and contractual obligations.

13. Complaints

If you believe your privacy rights have been violated, you may contact us through official support channels. If you are located in a jurisdiction that provides access to a supervisory authority, including the EEA where applicable, you may also lodge a complaint with the appropriate data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, operational, or product-related changes.

The latest version will always be made available through our platform. Where required, significant updates may also be communicated through email or in-platform notices.

Your continued use of BC Poker after an updated version becomes effective means you accept the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, personal data, or privacy-related requests, please contact us.